thl11 Privacy Policy
This page explains how the personal data you provide on the thl11 platform is collected, used and kept secure.
Introduction
thl11 is a football betting, live casino and slots platform serving players in Myanmar. We take the protection of our users' personal data seriously. This Privacy Policy ("Policy") sets out thl11's position and responsibilities regarding your personal data.
By using this platform, you are considered to have agreed to the terms of this Policy. If you do not agree with the Policy, please stop using our services. If you have any questions, contact us at [email protected].
We protect your data with SSL encryption and will never sell or rent it to third parties.
Types of Data We Collect
We may collect the following types of data when you register an account, log in to play, deposit or withdraw funds, and carry out other actions on the thl11 platform.
1.1 Data You Provide Directly
- Name, date of birth and contact details (phone number, email address)
- Username and password used to log in to your account
- Payment details (KBZPay, Wave Money, AYA Pay account ID)
- Transfer reference numbers provided during any deposit or withdrawal transaction
- Message content sent during customer support interactions
1.2 Data Collected Automatically
- IP address, browser type, device information
- Game History — games played, bet amounts, and time played
- Pages viewed and links clicked on the platform
- Data collected through cookies and similar technologies
1.3 Age Verification Information
We may use age verification methods to confirm that players are 21 or older. This is part of our responsible gambling policy.
How We Use Your Information
We use the information we collect only for the following purposes.
2.1 Providing Our Services
We use your personal information to keep account registration, gameplay, and deposits/withdrawals running smoothly. This information is also needed to resolve any issues or discrepancies that may arise.
2.2 Customer Support
Our 24/7 customer support team reviews your communication history and uses your information to provide you with better assistance.
2.3 Security and Fraud Prevention
We analyse IP addresses, device information, and gameplay patterns to protect personal data, prevent financial fraud, and maintain the cybersecurity of our platform.
2.4 Legal Compliance
We may retain information to fulfil our legal obligations and meet applicable regulatory requirements.
2.5 Service Improvement
We combine and analyse data on how users access the platform and choose games in order to develop better services. These analyses are carried out in aggregated, statistical form only and do not identify individual users.
Cookies and Tracking Technologies
The thl11 website uses cookies (small data files stored in your browser) and similar technologies.
3.1 Strictly Necessary Cookies
These cookies are required for session management, keeping you logged in, and running security checks. Blocking them will prevent the service from working properly.
3.2 Functional Cookies
These cookies are used to remember your language preference, display preferences, and account settings.
3.3 Analytics Cookies
These cookies collect visitor statistics so we can understand how our services are being used and improve them. This data is normally processed in anonymised form.
You can block cookies through your browser settings. However, please note that blocking strictly necessary cookies will prevent some parts of the service from working correctly.
Data Sharing and Third Parties
thl11 never sells, rents, or trades your personal information to third parties. However, limited data sharing may occur in the following circumstances.
4.1 Service Providers
We share only the information required to process payments with providers such as KBZPay, Wave Money, and AYA Pay. These providers are contractually bound to uphold data protection obligations.
4.2 Legal Requirements
If we are required to disclose information under a valid legal request, court order, or applicable legal process, we will comply and will make reasonable efforts to notify you where possible.
4.3 Business Transfers
In the event of a merger, sale, or other change to our operations, we commit to ensuring that the protections set out in this policy remain in place.
Data Retention Period
We will retain your personal information only for as long as is necessary to provide our services, satisfy legal requirements, or maintain a legitimate purpose.
After an account is closed, we may continue to retain financial transaction records and related data for the period specified by applicable regulations, as needed to meet our legal obligations under our policies. Once that period has passed, any data that is no longer needed will be deleted or anonymised.
Data Security Measures
thl11 uses technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration and destruction.
6.1 Encryption
All data transfers are protected with SSL (Secure Sockets Layer) encryption. Every communication between your browser and our servers is encrypted, so it cannot be intercepted or read by third parties.
6.2 Access Control
Access to your data is restricted to authorised personnel through strict access control methods. Staff can only access the data relevant to their specific role.
6.3 Password Protection
Account passwords are stored in encrypted hash form. thl11 staff can never view your original password. We encourage you to choose a strong password and never share it with anyone.
6.4 Security Limitations
While we maintain strong security measures, we are transparent that no method of internet transmission or data storage can be guaranteed to be 100% secure. We always strive to provide the highest level of protection we can.
Your Rights
You have the following rights regarding the personal data we hold about you.
7.1 Right to Access
You may request a copy of the personal data we hold about you.
7.2 Right to Rectification
You may request that any inaccurate or incomplete personal data be corrected.
7.3 Right to Erasure
You may request deletion of personal data that is no longer needed to provide our services or to meet legal obligations.
7.4 Right to Object
You have the right to object to the processing of your personal data for certain purposes, especially for direct marketing.
To exercise these rights, please contact us at [email protected]. We will respond to your request within a reasonable time after receiving it.
Protection of Minors
thl11 services are only available to users aged 21 and above. If we become aware that a person under 21 has provided personal data without proper consent, we will immediately delete that data and close the relevant account. If you are a parent or guardian and believe your child has accessed our services, please contact us immediately at [email protected].
Policy Changes
thl11 may update this Privacy Policy from time to time. If significant changes are made, we will notify you in advance with a prominent notice on the platform.
Continued use of our services after any update will be taken as acceptance of the revised policy. We encourage you to review this policy periodically. You can check the "Last Updated" date at the top of the policy to stay informed of any changes.
Contact Us
If you have any questions, data requests, or complaints about this Privacy Policy, you can reach thl11's customer support team.
- Email: [email protected]
- Live Chat: Available 24 hours a day, 7 days a week on the platform
Our customer support team is available 24/7 and provides service in Burmese, so feel free to contact us any time.
Protecting your personal information is a top priority for thl11. We commit to always maintaining trust and transparency in our relationship with you.