Responsible Gambling —
thl11 Player Protection Policy
Gambling should be entertainment, nothing more. thl11 provides tools and support so every player can gamble safely and responsibly.
thl11 is a platform that always puts players' wellbeing and safety first. We understand that football betting, live casino, and slots should be enjoyable. However, gambling can become a problem when the amounts or time spent are not kept in check, so thl11 provides every player with self-limit tools and support resources available at any time.
Please note: Only gamble with money you can afford to lose. Avoid gambling in the hope of recovering losses. Do not treat gambling as a source of income.
We believe it is thl11's responsibility to help every player in Myanmar gamble in a healthy and enjoyable way. That is why we provide the following tools and services so each player can make their own decisions and set their own limits.
Protection tools we provide
Deposit Limits
You can request a deposit limit for a daily, weekly, or monthly period through customer support. The limit takes effect as soon as it is set.
Time-Out
If you want to take a short break from gambling, you can request a Time-Out. You can choose a period from 24 hours up to 6 weeks, during which your account will be temporarily closed.
Self-Exclusion
Players who want to stop gambling can request this. Once a Self-Exclusion period is set, the account cannot be accessed for normal play until that period ends.
Checking Gameplay History
You can check your gameplay history and deposit/withdrawal records in your account. Reviewing your play regularly is an important part of responsible gambling.
24/7 Live Customer Support
If you need help with anything related to gambling, you can reach us in Myanmar language via 24/7 Live Chat or at [email protected]. Our staff are ready to assist and discuss football and gaming matters.
Age 21+ Verification
thl11 does not allow anyone under 21 years of age to participate in gambling. Age verification is carried out during account registration, and players who do not meet the requirement are effectively blocked.
Check if you have a gambling problem
If any of the following signs apply to you, we want to let you know that you may have a gambling problem. Visit us to get support.
- Borrowing money to fund gambling or cutting into essential expenses and losing it
- Continuing to gamble without being able to stop because you want to win back your losses
- Hiding your gambling from family and friends
- Gambling is causing harm to your work, studies, or relationships
- Trying to stop gambling but failing and returning to it repeatedly
- Feeling anxiety or distress when you are not gambling
- Skipping work or making excuses to spend money on gambling
If you need help with any of the signs above, please contact the thl11 customer support team or seek trusted professional assistance.
How to Use Protection Tools
Open thl11 Live Chat
Click Live Chat on the website to connect with customer service in Myanmar language. Available 24/7.
Choose a limit
Deposit limit, Time-Out, or Self-Exclusion — just tell our support team which one you want.
Your request will be actioned
thl11 staff will action the limit immediately and adjust your account as instructed.
Check your records
After the protection measure is in place, check your gameplay history regularly to review your own progress.
Responsible Gambling Policies
Treat gambling as entertainment
Gambling is entertainment that can bring fun and enjoyment. thl11 wants to remind you that gambling with the expectation of winning money back can turn it into a problem.
Set a budget in advance
Set a budget for gambling in advance and commit to stopping once that amount is gone. On days when you are losing, do not think about spending more to win it back. thl11's deposit limit tool can help you put this policy into practice.
Set a time limit in advance
Decide how long you will play before you start, and stop when that time is up. Instead of playing endlessly, put your family and enjoyment first. Using the Time-Out tool helps you manage your gambling time.
Take care of your mental health
Avoid gambling when you are upset, physically tired, or under stress. Your decision-making is weaker at those times, which can lead to irresponsible play. If you find yourself using gambling as a way to unwind, you should seek professional help.
Protect others
If a friend or family member under 21 could access your account, do not share your login details with anyone. Playing on behalf of a child or anyone under 21 is strictly against thl11's policy.
Ways to Get Help
If gambling is affecting your finances, relationships, or health, thl11 encourages you to seek professional help.
Play as a player with full awareness
Have fun while you play — at thl11, you can enjoy football, casino games, and slots responsibly.
thl11 Login View thl11 Casino Go to FAQ